POLICY

By checking this box and placing an order with Mama's Goodies, you acknowledge and agree to the following terms:

  • Allergen Notice: All of our products are prepared in a home kitchen that handles common allergens including dairy, nuts, gluten, eggs, and meat. We cannot guarantee that any product is allergen-free.

  • Liability Waiver: You release Mama's Goodies and its owners from any liability for allergic reactions, food sensitivities, or any damages resulting from the consumption or handling of our products.

  • Refund Policy: All payments are non-refundable, including those made for orders that are canceled or not picked up.

  • Right to Refuse Service: Mama's Goodies reserves the right to refuse service to anyone for any reason deemed appropriate.

  • Responsibility Upon Receipt: Once products are picked up or delivered, you accept full responsibility for their storage, handling, and safe consumption.

  • Order Changes: Any changes to orders must be requested at least 5 days in advance. We cannot guarantee availability for late changes.

  • Pickup/Delivery Window: Orders must be picked up within the agreed-upon time frame. Late pickups may affect product quality. We are not responsible for items not stored or transported properly after pickup. If you fail to arrive within your agreed pickup window, we cannot guarantee availability of your order and no refunds will be issued for missed pickups.

  • Product Variation Notice: All items are handcrafted and may vary slightly in appearance, color, or decoration from photos or descriptions.

  • Photos & Promotion: We reserve the right to photograph our products and use those images for promotional purposes. Customer information will never be shared without consent. 

  • Failed Delivery: Deliveries will be made during the agreed-upon time window. If no one is available to receive the order or no safe place is provided, we may be unable to complete the delivery. No refunds will be issued for failed delivery attempts due to incorrect information, lack of access, or absence at the delivery location.

Disclaimer:

We understand that life happens, and unexpected situations can arise. We will do our absolute best to work with you in times of need. However, due to the nature of our small business and the time and ingredients involved in preparing your order, our standard policies regarding cancellations, refunds, and missed pickups or deliveries will still apply unless otherwise agreed upon in advance.